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Shipping & Returns

EASY, HASSLE-FREE RETURNS

Returning products from One To Grow On Toys & Books is convenient and easy!  If you are not satisfied with an item(s), One To Grow On Toys & Books offers a 30-day, money-back guarantee on all purchases, excluding shipping and handling charges, providing the toy has not been played with and is in its original packaging.

 

RETURN INSTRUCTIONS

 

You can find our Easy Returns form below.  

HOW TO MAKE A RETURN

 To make a return, follow the 3 easy return steps!

  1. Request a return authorization by sending us an email at CustomerService@OneToGrowOn.com.  Will will give you a RA # and mailing address for returns.
  2. Complete sections A, B, and C below on the Easy Returns form.
  3. Box up the new, unused toy (in its original packaging), along with this completed Easy Returns Form, in a mail-safe container.
  4. Mail the package via a traceable method such as FedEx, UPS, or USPS.

 

Upon receipt, One To Grow On Toys will process your return and email you confirmation of your refund.  

Shipping is only refunded if the item is defective.

 

ITEM RETURN INFORMATION

Section A: ITEMS FOR RETURN

 

ITEM #

PRODUCT NAME

QTY

REASON CODE

 

 

 

 

 

 

 

 

 

 

 

 

Reason Codes:

  1. A.       Arrived too late                        D. Not as Described/Pictured                   F. Child Did Not Like
  2. B.       Damaged or Defective               E. Not Age Appropriate                           G. Other ___________
  3. C.       Wrong Item Shipped                            

 

Section: B: ACTION REQUEST

  • Refund Buyer (by method of payment
  • Send Me A Gift Card (for merchandise credit
  • Replace the Product (with same product being returned)

 

Section C: CUSTOMER INFORMATION

Order #                  __________________________

Name                     __________________________

Street Address          __________________________

City, State, Zip        __________________________

Phone Number          __________________________

Email Address           __________________________

QUESTIONS:

 

If you have any questions, please contact us at customerservice@onetogrowon.com.

 



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